|Terms of Sale
|Terms and Conditions
Please read them carefully. Your use of this site indicates your acceptance
of these terms and conditions. Your placement of an order indicates
your acceptance of these terms and conditions. Your submittal of any
purchase order to Industrial Partner indicates acceptance of these
terms and conditions. These terms and conditions shall supercede any
subsequent terms and conditions included with any purchase order,
whether or not such terms or conditions are signed by Industrial Partner.
Industrial Partner reserves the right to make changes to this site
and these terms and conditions at any time.
You may order productsby submitting an online order form. To protect
you against unauthorized charges, credit card orders that are shipped
to addresses other than your billing address we will require additional
verification. All credit card orders are subject to verification and
approval. For open account information and overseas customers, please
contact our Customer Service Department. Hard copy PO with valid PO
number is required for all term customers.
Custom systems cannot be returned. But can be returned for repairs
within thirty (30) days of the invoice date for free. After thirty
(30) days you are subeject to pay a fee for repairs.
Industrial Partner shall automatically charge and withhold the applicable
sales tax for orders to be delivered to addresses within Texas. Each
customer shall be solely responsible for all sales taxes, or other
taxes, on orders shipped to any other state.
When placing an order online or over the phone you must first provide
your reference number that we provide you when you ask for a quote.
Shipping and Handling
Orders are usually shipped sameday if instock and if the order is
received by the cutoff time. Normal shipping is UPS Ground. FedEx
2-day and overnight service is available Shipping and handling fees
You must report all damaged merchandise to carrier (UPS, FedEx or
Post Office) and send Industrial Partner a copy of the inspection
report. It is important that you request the carrier to contact Industrial
Partner at +1 972 234-4343. We reserve the right to replace damaged
parts or entire product. A $30 re-boxed fee will be assessed for any
product returned in a damaged box. Please examine all merchandise
before assembling. Industrial Partner will not accept any merchandise
back that has been assembled or attempted to be assembled.
Back Ordered Items
When products are back-ordered the following will apply
1. If the back ordered product is scheduled to reach Industrial Partner
warehouse within five (5) business days, your order will be held up
in order to complete your shipment.
2. If a back ordered product will be out-of-stock more than 5 business
days or has been discontinued, our sales representative will inform
by contacting you about this matter.
Returns and Refunds
Your satisfaction is guaranteed with any products purchased from Industrial
Partner online within thirty (30) days of the invoice date. If you
are not satisfy with the products you can exchange or get a refund
for them with a 15% restocking fee. All products returned to us must
be accompanied by a Return Merchandise Authorization (RMA). Contact
our customer service department to obtain an RMA number or you can
request RMA number by submitting the form online.
We need this information in order to issue an RMA
(1) Order number or invoice number (on your original invoice)
(2) Industrial Partner's part number and quantity.
(3) Serial number for the return item and the nature of the problem.
All RMA numbers issued are good for fifteen (15) days from the date
of issued. Prepaid shipping is required for all returning products.
A copy of your original invoice is required to process your return.
Returned merchandise must be in original, new, re-sellable condition
and be accompanied by all original packaging, documentation and accessories.
Therefore please check the packaging and label carefully to be sure
you receive the correct product and version. In all cases, returned
product must be shipped prepaid with an approved RMA number clearly
shown on the shipping label.
Shipping and handling charges are not included in the refund. Industrial
Partner reserves the right to refuse merchandise for any returns not
meeting the above requirements. All merchandise must be received before
any refunds or replacements can be processed (no cross-shipping).
Please allow two (2) weeks for processing. Opened software is not
refundable and may be returned only if defective and then only for
replacement. Opened consumable supplies may not be returned or refunded.
No price protection on all our products As you know prices fluctuate
daily in computer business, just like stock market. In order for Industrial
Partner to keep the best price for our customers, we cannot accept
product return because of the price fluctuation. Manufacturer's warranties
vary on each product. Manufacturer's warranty information is subject
to change without notice.
OEM products usually come with a brief manual and other accessories
such as driver, but not include warranty card. However, some products
are sold without any accessories, driver etc. (we called it as bulk
pack). After 30 day guarantee no refund or exchange is posibble.
If product sells in retail box (has original manufacturer packaging
and warranty card inside the box) carries manufacturers warranty.
Please check manufacturers website for more information.
Warranty Disclaimers/ Limitation of Liability
Industrial Partner expressly disclaims all warranties either expressed
or implied, including any implied warranty of merchant ability or
of fitness for a particular purpose. Industrial Partner shall have
no liability to anyone for incidental or consequential damages or
any other liability, loss or damage arising out of or related to the
merchandise, even if Industrial Partner or a Industrial Partner authorized
representative has been advised of the possibility of such damages.
All merchandise sold "As is ". Industrial Partner makes no warranty
as to the performance of any merchandise sold. Industrial Partner
is not responsible for system downtime, lost data or any other damages.
This is disclaimer by Industrial Partner in no way affects the terms
of a manufacturer's warranty, if any.
Typographical and Misprinted Errors
We are not responsible for typographical or pictorial errors and make
every possible effort to avoid them. We reserve the right to change
or correct prices or substitute products and manufacturers. Item picture
may be representative items only! Specifications and descriptions
subject to change without notice.
Copyright and Trademark Notice
This site is owned and operated by Industrial Partner. Unless otherwise
specified, all materials appearing on this site, including the text,
site design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of Industrial
Partner, Copyright © 1999-2001, ALL RIGHTS RESERVED. All audio and
video clips are the sole property of Industrial Partner or their respective
content providers. All software used on the site is the sole property
of Industrial Partner or those supplying the software. You may use
the content of this site only for the purpose of shopping on this
site or placing an order on this site and for no other purpose. No
materials from this site may be copied, reproduced, modified, republished,
uploaded, posted, transmitted, or distributed in any form or by any
means without Industrial Partner prior written permission. All rights
not expressly granted herein are reserved. Any unauthorized use of
the materials appearing on this site may violate copyright, trademark
and other applicable laws and could result in criminal or civil penalties.
Industrial Partner is registered trademarks, trademarks or service
marks of Industrial Partner. All custom graphics, icons, logos and
service names are registered trademarks, trademarks or service marks
of Computer. All other trademarks or service marks are property of
their respective owners. The use of any Industrial Partner trademark
or service mark without Industrial Partner express written consent
is strictly prohibited.
This site may contain links to other sites on the Internet that are
owned and operated by third parties. You acknowledge that Industrial
Partner is not responsible for the operation of or content located
on or through any such site.
Jurisdiction and Venue
You agree that any legal action brought against Industrial Partner
shall be governed by the laws of the State of Texas without regard
to its conflict of law principles. You agree that the sole jurisdiction
and venue for any litigation arising from your use of or orders made
on the Industrial Partner sites shall be an appropriate federal or
state court located in Collin Count Texas.